Stock up your grocery and fresh product conveniently with Kedai Matdespatch. We shall handle all the tiring grocery shopping and heavy carrying of goods for you, so you can stay at home with your family.
- Delivery coverage
Kedai Matdespatch currently only deliver within a limited area of Klang Valley. Goods will be sent only to the address provided by you in the ‘Delivery Address’ section before completion of your payment in the checkout cart. Addresses added in live chat will be considered as invalid and will not be eligible for any deliveries. Customers are not allowed to change the delivery address after the order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation. You are advised to check the Website on the designated delivery area prior to your placement of any Order. We shall reserve our rights to inform you earlier and to cancel your Order if we are unable to deliver to your location. Our current delivery coverage includes:
47600 – 47699
40000 – 40399
Mont Kiara / Bkt Damansara
50480 – 50490
46000 – 46999
47200 – 47299
47300 – 47399
Mutiara Damansara, Kota Damansara
47800 – 47899
Petaling Jaya Utara
47400 – 47499
60000 – 60999
Subang Jaya, PJS
47500 – 47599
62000 – 62999
63000 – 63199
43000 – 43099
Bandar Baru Bangi
43600 – 43699
43300 – 43400
47100, 47110 – 47150, 47160 – 47199
If your area is not listed or if you live outside of Klang Valley, delivery service is not available in your area yet.
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Click HERE to start shopping online with us!
2. Delivery time
2.1 Our customer can choose delivery services as soon as the next business day delivery. Kedai Matdespatch delivers on each weekday (usually from 10 am to 6 pm) excluding public holiday.
2.2 Matdespatch may employ Independent Contractor to ensure delivery of Goods and Services in the timeframe selected in the Website. We will take great care to ensure that delivery is done in the timeframe selected in the Website. Delivery may not be available during rain or severe weather condition. Neither Matdespatch nor the Independent Contractor shall be held liable for any losses, liabilities, costs, damages charges or expenses arising out of any delay, postponed or cancelled delivery. If the Goods are not delivered within the selected timeframe (except weather condition), or for any other inquiry regarding delivery, please contact our customer service department, as indicated by the Website.
2.3 Someone must present to receive the order. Customer is responsible for making suitable arrangements to receive the delivery and giving us appropriate instructions. In an event where Kedai Matdespatch has been notified to leave your order on your doorstep, Kedai Matdespatch shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions. Kedai Matdespath also reserves the right to deliver only to the main entrance of the delivery address. If Customer requests for re-delivery, Kedai Matdespatch is entitled to charge for providing the service.
3. Delivery charges
There may be costs involved for home delivery and we require minimum spending of an amount stated in our website for the delivery service. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address.
4. Risk of goods
All risk in the Goods shall pass to Customer upon acceptance of delivery of the Goods.
5. Failed Delivery
5.1 Our riders will only wait for ten (10) minutes once they arrive at your selected delivery address. If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the rider will return to the hub with all the items. Service fee and delivery charges are still applicable and chargeable.
5.2 (i) If you fail to accept delivery of the Goods delivered to you, during the time of delivery; or (ii) if we are unable to deliver at the selected delivery period due to your failure to provide sufficient and/or appropriate instructions, then such Goods shall be deemed delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
5.3 At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.
5.4 We or our rider shall not be held liable for any loss, damage, cost or expense incurred to such Goods or premises:
(i) your failure to provide adequate access or arrangements for delivery;
(ii) at your request to complete the delivery procedure due to your absence whereby leaving the Goods at your doorsteps, lobby, guardhouse or designated recipient;
(iii) your request to deliver the Goods to the Delivery Address.
6. Order tracking
You will receive a delivery confirmation with tracking info once your order is out for delivery. You will also get SMS notification when the rider is on the way.
You may also track your order here.