Return Policy

Thanks for shopping at Kedai Matdespatch.

To ensure your convenience, we abide by our Matdespatch Quality Manifesto in all aspects of our service to you. If you are not satisfied with your purchase for any reasons, please contact us and let us know how we may help.

1. Cancellation

1.1 We may cancel your Order if your product(s) is not available for any reason. You are entitled to a refund at the price which you have paid during checkout cart via online payment, subject to the period of time your bank required to arrange such refund.

1.2 The Customer may cancel the order at no charge if the notice is given is at least 48 hours prior to the delivery date and time

2. Return

2.1 You are advised to check, inspect and examine your items upon delivery. Our rider will assist you in this process. You are entitled to reject items that are found damaged on delivery or item provided not as ordered. Kedai Matdespatch reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from Matdespatch management.

2.2 We allow you to reject the following category of Goods within the specific time:

a) Perishable Goods and Semi Perishable Goods (example fish, vegetables, dairy products, fruits, bread, onion, potato, pies, cake etc.) – at the time of delivery;

b) Non Perishable Goods (example canned products, dry goods, toilet paper, detergent, household products etc) – at the time of delivery.

2.3 If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a re-delivery of your desired items or aid you in exchanging your items. In such cases, you may proceed with making a separate order that includes your desired items.

3. Refund

3.1 We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance with the following payment method upon placement and/or completion of your Order:

(i) Payment via credit card or debit card

We will notify you via email on the approval of refund and you are advised to check with your issuer bank on the status of refund (each issuer bank will have different time period to reflect the refund sum in the bank account/ statement).

3.2 All refunds for orders will be processed net of discount. For example, if you used a 10% discount voucher for your order and would like to reject an item which has an original price of RM5.00, your final refund amount for the item will be RM4.50.